Shipping
How much is the shipping & handling charge?
Most of our products have free shipping to the UK mainland. Where there is a shipping charge this is shown either with the product description or before you checkout. If you are at all unsure please give us a call.
Do you ship to Northern Ireland?
Yes we do ship some items to Northern Ireland however it’s always best to contact us beforehand to avoid disappointment.
Do you ship to the Scottish Highlands, Shetland Islands, Isle of Wight, Isle of Man and the Scilly Isles?
We are able to ship some items to these destinations, additional carriage charges may apply. For any delivery to an offshore UK address please contact us ahead of placing your order to avoid disappointment.
When will my order be dispatched?
Most orders are dispatched within 24 hours. Weekends and public holidays are excluded. Some larger items may require a longer dispatch time – if you have any questions regarding your order please contact us so we can update you.
When can I expect my order to arrive?
Delivery times are displayed on the product listings however if another delivery date is required please contact us so we can help.
Do you deliver at the weekend?
Most of our deliveries are Monday – Friday however we will always try and meet your needs so please get in touch.
Do I need to stay in for the delivery?
For most items we require a signature but if you need to go out we recommend you leave a note for the driver advising a neighbour who can sign for the parcel.
If we attempt a delivery and there is no one in to receive your goods myHermes will leave a card and where possible attempt a re-delivery. Please follow the instructions on the card to assist with the re-delivery.
If an incorrect postcode or address is given any additional charges made after an attempted delivery are the responsibility of the buyer.
VERY IMPORTANT– if your order is delivered by courier please check it for any damage BEFORE SIGNING. Once you have signed for the item the courier WILL NOT accept any liability for damage.
We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen circumstances. Sterk Systems Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Do you use Royal Mail?
We occasionally use Royal Mail for our smaller items. This service aims to deliver next working day, however this is not guaranteed, so please allow up to 5 working days for your order to arrive.
Returns
We hope you won’t need it but here’s all the info on returning an item:
What is your returns policy?
If, for any reason, you would like to return an item this must be done within 14 days of receiving your order. Any item being returned must be unused and in the original packaging.
You will need to follow these steps:
- Contact us, stating that you wish to return the item.
- In the event of damaged goods, we will either a) arrange for a carrier to collect the item(s) from you and return them to us (at no cost to yourself) or b) send you a returns label and ask you to drop off the item at a specified location. We may require photos of the damage. On some occasions we may require you to dispose of the damaged item or sign a disclaimer that the item will not be used.
- In all other circumstances (for example if you change your mind about the item) you will be responsible for return postage/courier charges.
Please note:
Sterk Systems cannot be held responsible for non-delivery of returned goods – we recommend you get a certificate of posting from the Post Office or Courier.
We will refund unused item(s) that are received in re-saleable condition however, you will need to pay for the return carriage.
If collection of an unwanted item is required, we will charge you the cost of collection (up to £50. for large items) which will be notified at the time.
IMPORTANT: We will advise you of the relevant returns address depending on the product.
I received a faulty product, how will you handle this?
Please notify us ASAP (and at most within 48 hours) by email if the item is faulty so that we can either arrange for a spare part or a full replacement to be sent. We will require photos as proof of any damage to goods received. This will help us to make a claim for you with either the courier or the manufacturer.
Contact us
14 Tavis House Industrial Estate
Haddenham Business Park
Pegasus Way
Haddenham
Buckinghamshire, HP17 8ZD
Customer Service
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